These Terms and Conditions apply to reservations you make with EOS TAŞ. TUR. TİC. LTD. ŞTİ., and regulate your rights and responsibilities. By making a reservation, you are deemed to have accepted these terms. Please read carefully before making a reservation.

1. Reservation Terms

Your contract is made with Eos Travel, a member of TURSAB (TURSAB No: 9164 Stardust Tourism Travel Agency).

1. Vacation Agreement

• When a reservation is made, the “lead person” specified in the reservation guarantees that they accept these Terms and Conditions on behalf of the other members of the group.

• After we receive the reservation and all necessary payments, if the requested arrangements are available, an approval invoice will be sent to you.

• A binding contract is formed at the moment this invoice is sent to the lead person. This contract is subject to Turkish Law and falls under the jurisdiction of Turkish Courts.

2. Accuracy of Information

• It is important to check whether the details of your reservation are correct when you receive the invoice. Especially for late bookings, ensure that all details are as you requested.

• In case of any inconsistency, please contact us immediately. Changes or corrections may not be possible afterward.

3. Changes and Arrangements

• Any request for changes after the reservation is made will be subject to these Terms and Conditions, and the change will become valid as soon as it is approved by us.

4. Responsibility for Group Members

• The lead person is responsible for informing the other group members about these Terms and Conditions.

• We assume that everyone in your group has read and understood these terms.

• All persons listed in the reservation are considered parties to this contract.

5. Age Restrictions

• The lead person making the reservation must be over 18 years of age.

Service Terms and Additional Information

• These Terms apply to all holiday arrangements and come into effect at the time the reservation is made.

• If you have any questions or concerns, you can contact Eos Travel.

2. Website Accuracy

Eos Travel makes every effort to ensure the accuracy of information and pricing on the website. However, errors can occur from time to time. Therefore, it is important to check the prices and all other details regarding the arrangements you choose with us while making a reservation.

3. Passport, Visa, Health Requirements, and Travel Documents

• Responsibility Belongs to You: It is entirely your responsibility to ensure that you have all necessary travel and health documents before your trip. It is also your responsibility to meet the entry requirements of the countries you are visiting.

• Passport and Visa Requirements: You must have a valid and complete passport for all destinations you plan to visit (including children). Some destinations may require transit, tourist, business, or other types of visas.

• Check for Updated Information: Requirements may change, and the time required to obtain a passport or visa may vary. It is important to check for updated information from the relevant consulates or embassies before your trip.

• Denial of Entry: If you are denied entry to any country due to missing required documents such as a passport or visa, Eos Travel accepts no responsibility in this case.

• Authorization Letter: In some destinations, an authorization letter may be required if children are not accompanied by both legal guardians. In such cases, we recommend contacting the relevant authorities of the country.

Advice: We suggest regularly checking the travel warnings, restrictions, and recommendations issued by all relevant governments before your trip.

4. US Travel Authorization (ESTA)

If you wish to travel to or transit through the United States, you are required to obtain a travel authorization under the Visa Waiver Program. To obtain travel authorization, you must complete the ESTA (Electronic System for Travel Authorization) application at least 72 hours before your trip.

• ESTA Fee: Currently, it is approximately 14 USD per person, and you can visit https://esta.cbp.dhs.gov to apply.

• Validity Period: An approved ESTA is valid for two years and allows multiple visits without reapplying.

• Failure to Obtain ESTA: If ESTA authorization is not obtained, airlines may deny the passenger boarding.

Health Requirements

Before traveling, you should consult your doctor about the current vaccination and health requirements for your intended destinations.

• Suitability for Travel: Before your journey, you must ensure that you are in good health to travel and have received necessary vaccinations and medications.

• Vaccinations and Medications: You can obtain information from your doctor regarding the required vaccinations, medications, and health recommendations for the countries or regions you will be visiting.

• Proof of Vaccination: It is advisable to carry your up-to-date vaccination records during your travels, as proof of vaccination may be required for entry into some countries.

• Responsibility: Eos Travel is not responsible for the denial of your entry to a country or destination due to missing health documents or vaccinations.

Insurance

Travel insurance is extremely important for the safety of your trip.

• Obtaining Insurance: Before traveling, we strongly recommend that you purchase appropriate travel insurance for yourself and your group members.

• Insurance Coverage: Ensure that the insurance policy you purchase covers all your needs, including health requirements, car rentals, and other travel arrangements.

• Insurance Documents: We recommend that you keep your insurance policy with you during your holiday.

Advice: It is advisable to carry your health and insurance documents while traveling, which will protect you in case of any issues.

5. Financial Protection

Eos Travel provides complete financial protection for your package holidays through TURSAB License number 9164.

• ATOL Protection: When you purchase an ATOL protected flight or flight-inclusive holiday from us, you will be issued an ATOL Certificate. This certificate outlines which services are financially protected, what this protection means for you, and who to contact if something goes wrong.

• Alternative ATOL Provider: If we are unable to provide the services you purchased due to our financial situation, an alternative ATOL holder may provide you with the services or a suitable alternative (this will not incur any extra cost to you).

• Working with an Alternative ATOL Provider: In this case, you agree to cooperate with the alternative ATOL holder in fulfilling these obligations, and any payment you must make for these services will be made to the alternative ATOL holder.

• Financial Protection Exclusions: The aforementioned financial protection does not apply to reservations made outside the package holiday (for example, arrangements other than accommodation).

6. Paying for Your Holiday

• Reservation Confirmation: To confirm your selected arrangements, you must pay a non-refundable deposit. This deposit may be higher for certain types of airline tickets, tours, cruises, etc., and will be notified to you at the time of booking.

• Payment Deadline: The remaining payment for your holiday must be completed at least 12 weeks before the departure date. If this payment is not made fully and on time, we will consider your reservation cancelled, and you will be liable for the cancellation fee (as specified in clause 9).

• Payment Methods: We accept payments via credit or debit card.

Measures Against Credit Card Fraud

• Accurate Information Must Be Provided: If you do not provide the correct billing address and/or cardholder information for the credit or debit card, the processing of your tickets may be delayed and the total cost may increase.

• Payment Approval and Verification: If your payment is declined or you provide incorrect credit card details, your holiday may be cancelled.

• Random Checks: We reserve the right to conduct random checks to minimize credit card fraud (which may include voter registration). As a result of these checks, we may request documents such as proof of address, a copy of your credit card, and a recent bank statement before arranging your tickets.

7. Your Holiday Price

7.1 Price Updates: 

• Eos Travel strives to display the most current and accurate prices on the website (guide prices are indicated in our newsletters). However, we reserve the right to make any changes to prices.

• Incorrect Prices: Occasionally, an incorrect price may be displayed due to a mistake. If such an error is detected, we will inform you as soon as we notice the error or as soon as possible.

• Price Refusal: If you do not wish to accept the valid price for your holiday, we have the right to cancel your reservation.

7.2 Price Changes in Packages

For package tours, changes in fees (taxes, port/airport landing fees, exchange rates, etc.) may result in changes to the price of your holiday arrangements (or part of them) after making a reservation. However, prices of your holiday arrangements will not change less than 45 days before the departure date.

7.3 Price Increase for Package Tours

• Up to 2% Increase: If the total price of your holiday arrangements increases by up to 2%, we will absorb this increase and no extra fee will be charged to you. However, if the increase exceeds this rate, the excess and a management fee of TL 50.00 per person will be requested.

• Increase above 10%: If the price increase exceeds 10% of the total holiday arrangements, you will have the following options:

• If we offer you an equivalent or higher quality alternative holiday, you may accept it, and no extra fee will be charged. However, if the alternative holiday is of lower quality, the price difference will be refunded to you.

• If the price increase is unacceptable, you may cancel your holiday and receive a full refund of all payments made, but cancellation fees and charges (as mentioned in clause 9) will apply. A refund may be made regarding insurance premiums if you show that you cannot use your policy.

• Right to Cancel: If the price increase exceeds 15%, you must exercise your right to cancel within 2 days from the date indicated on the invoice.

7.4 Price Decrease

If the price of your holiday arrangements decreases by more than 2% as a result of the changes mentioned above, you will receive a refund. However, please note that some price changes may not affect the price of your holiday arrangements due to the fact that they were not purchased in local currency and due to the protections established by the contract.

8. If You Change Your Reservation

If you wish to make any changes to your trip after receiving your confirmation invoice, Eos Travel will do its best to accommodate these changes, but it may not always be possible. Change requests must be made by the “primary person” (the person who made the reservation). In the case of a change, a management fee of 50 Euro per person and any additional costs incurred when making the change will be charged. If the administration fees applied by our suppliers are higher, we reserve the right to request these fees from you.

• Name Change: If a person listed in the reservation is unable to travel due to sickness, the death of a close relative, jury service, or other serious reasons, their name may be transferred to another person. In this case, we may request valid documentation to accept the transfer request. The transfer process can be carried out with payment of a 50 Euro change fee and any additional fees.

• Name Change Deadline: Name change requests made within 48 hours before travel are not guaranteed. Most airlines do not allow name changes once tickets are issued. Therefore, change fees, including airline fees, may apply.

• Full Name Change: If names of all individuals are changed, this is considered a cancellation and new booking. In this case, full cancellation charges will apply.

• Date Changes: Only one date change is allowed per reservation. When a change of departure date is made, this is treated as a cancellation and full cancellation charges will apply. Additionally, a management fee of 50 Euro per person and a new deposit will be requested.

• Changes and Cancellations: Any changes may incur cancellation fees. Additionally, in some arrangements, changes may not be possible, leading to a 100% cancellation fee.

9. If You Cancel Your Holiday

You or your group members may cancel your trip at any time. Your cancellation request must be made in writing, by post, fax, or email, by the “primary person”. Due to the costs incurred by the cancellation of your holiday arrangements, you will be required to pay the cancellation fee listed below.

Note: If your reason for cancellation is covered by your insurance policy, it may be possible to recover these charges from your insurance company.

Cancellation Fees:

Our cancellation fees are determined as a percentage of the total holiday cost and do not include insurance premiums, as insurance premiums are non-refundable. Cancellation fees are determined according to the date we receive the cancellation notification; the date sent by post is not considered. Please remember that arrangement fees are non-refundable. For insurance premiums, you should refer to your insurance provider's cancellation policy.

Important Note:

• If you made a cruise reservation, cancellations or changes (including name changes) will also be subject to additional fees determined by the relevant cruise line, along with the above-mentioned cancellation change fees.

• In the event of cancellation after the documents have been received, no refunds will be made unless unused tickets are returned.

• If only some of your group members cancel, the holiday cost for remaining passengers will be recalculated. You may need to pay additional room charges (such as a single room difference).

• If the cancellation fees applied by our suppliers exceed your deposit, these fees may be billed to you.

• Non-Cancellable Arrangements: Some arrangements may not be cancellable once confirmed, which could result in a 100% cancellation fee.

10. If You Change or Cancel Your Holiday

We typically begin planning our travel arrangements months in advance, and therefore, we retain the right to change the details of holidays or correct errors even after bookings have been confirmed. We also reserve the right to cancel confirmed bookings. For example, if a required minimum number of customers for a specific travel arrangement is not reached, we may need to cancel this arrangement. While most changes are minor, we may sometimes need to make significant changes.

If we have to make a significant change or cancel your holiday, we will inform you of this before your trip, and if there is sufficient time, we will offer you the following options:

• Accept the amended arrangements,

• Purchase alternative arrangements (similar standards to original arrangements, if available), (If the alternative arrangement is cheaper, we will refund the difference to you, but if it is more expensive, we will request the difference),

• Cancel (or accept cancellation), in which case we will ensure that you receive a full and prompt refund of all fees paid.

However, we will not cancel your holiday less than 12 weeks prior, except for circumstances of “Force Majeure” or in cases where you do not make your payment on time. Because the unpredictability of force majeure may mean that we may need to change your holiday or cancel it to ensure your safety, we will not provide compensation for this. In this situation, we will offer alternative arrangements or refund the fees you paid if you do not travel, but we will not pay out compensations.

In all cases, compensation payments will be made for changes and circumstances outside of Force Majeure.

Note: The above payments will be made per fully paid adult passenger (excluding infants). Compensation for children billed at a discounted price will be paid proportionally to the adult rate. If you do not pay on time and a significant change or cancellation occurs, the options above and your compensation rights will not apply.

During your travel, it may rarely happen that your arrangements need to be changed or cancelled due to Force Majeure. In this case, we will not be able to refund you, pay compensation, or cover any direct costs incurred.

11. Flights

Under EU laws, you have certain rights, including the right to claim a refund and/or compensation from the airline in case of flight denial, cancellation, or delay under certain conditions. These rights will be announced at EU airports and can also be obtained from the airlines. In such cases, the airline is responsible for your refund, and this does not automatically guarantee a refund of your holiday price. Your refund and/or compensation rights are specified in clause 10.

If a delayed departure occurs for reasons other than Force Majeure and if this delay lasts longer than four hours, we will ensure that the airline provides you with light refreshments; if the delay exceeds six hours, a main meal will be provided, and for longer delays, meals and appropriate accommodation will be provided if possible.

The carrier, flight types, and flight times may not always be definitively confirmed at the time of booking. If we can only inform you of possible carriers at the time of booking, we will inform you as soon as we learn about the actual carrier or any changes in the carrier. The carriers, flight times, and aircraft types mentioned on this website and on your confirmation invoice are for guidance only and are subject to change and approval. The latest flight times will be included in your tickets, which will be sent to you approximately two weeks before your departure date. Therefore, you must carefully check that the flight times are correct upon receiving your tickets. Flight times may change after your tickets are sent; in this case, we will inform you as soon as possible about any changes.

If the carriers change, this does not give you the right to transfer to another arrangement or cancel without paying normal fees.

This website is the responsibility of us as your tour operator. Airlines named here or any airline used on your travel do not make any commitments through this website. Also, please keep in mind that under air transportation regulations, a child must be under the age of 2 on the day of return flight to qualify as an infant.

Additionally, there is a Community List (accessible at http://ec.europa.eu/transport/air-ban/list_en.html) that lists airlines banned from operating in the EU Community.

12. Behavior

When you make a holiday reservation with Eos Travel, you accept the responsibility for ensuring correct conduct on your part and that of your group throughout the holiday. If we or any authorized person or service provider believes that you or any member of your group is behaving in a way that may cause danger to others, cause distress, or damage property, that person’s holiday will be immediately terminated. The said individual will have to leave the flight, accommodation, or other service, and will not be permitted to participate in the booked travel or use that service. In this case, neither we nor the other service provider will have any responsibility, including for arrangements for your return journey. No refund will be given, and any costs or expenses arising due to the termination will not be paid. You are fully responsible for any damage or loss caused by you or any of your group members during your holiday. Payment for any damage or loss must be made directly to the relevant service provider at the time, otherwise, you may need to cover all legal costs incurred by us and other parties regarding any claims afterwards. If we incur any costs due to your behavior, you will be required to settle these costs when we claim them.

Some service providers may request a credit card at check-in as a deposit for room service, phone calls, or other hotel services. Some service providers may require a cash deposit at check-in from customers who do not have a credit card. The amount approved or charged may vary significantly depending on the provider and/or destination. You are responsible for having sufficient funds or credit to cover the amount requested by the provider. Eos Travel is not responsible for determining any deposit amounts, and in case you have any questions, you should contact the service provider in advance of your travel.

13. If You Have a Complaint

If you experience any issues during your holiday, you must inform our representative and the relevant service provider immediately and fill out a complaint form at the resort. Most issues or complaints can be resolved during the holiday, but if not resolved, you can call us at +90 (256 613 04 23), send an email to info@eostravel.com.tr, or write a letter to Eos Taşımacılık Turizm Ticaret Limited Şirketi, Kadınlar Denizi Mah. 546 Sok. No:2-I D:2 Kuşadası, Aydın, Turkey within 10 days of your return from the tour, including your complaint, reservation number, and all details related to your complaint. Please keep your letter concise and to the point. This will help us to quickly identify your concerns and respond to you faster.

14. Status of Your Complaints

Eos Travel is a member of TURSAB, with membership number 9164. According to TURSAB's Code of Conduct, we are obliged to provide you with a high standard of service. If your complaint is unresolved, you can find more information on TURSAB's Code and their assistance in resolving disputes at www.tursab.org.tr.

15. Our Responsibility

1. Concerning Package Tours

We undertake that your holiday arrangements will be made with reasonable care and skill. This means that, for instance, in the event of your death or personal injury, or if your contracted arrangements are not provided or are unsatisfactory, we will accept responsibility for our negligence or that of our employees, agents, or suppliers when performing their duties or doing tasks we have requested of them.

2. Concerning Other Arrangements

We promise to exercise reasonable care and skill in carrying out our contractual obligations, but these are carried out according to the Reservation Conditions and as such. Our contractual obligations cover services like making your reservation, arranging accommodation/car rental/flights/tours and balloon trips, and we act with the same care in choosing our suppliers.

3. Concerning Packages and Other Arrangements

We do not accept responsibility for any injuries, illnesses, deaths, losses, damages, expenses, costs, or other claims arising from the following situations:

• Actions or omissions of the affected person or party members,

• Actions or omissions of a third party not connected with the arrangements provided and occurring as unforeseen or unavoidable events or due to “Force Majeure”.

4. Scope of Responsibility

Except as expressly stated in these conditions, we do not accept any more or different responsibility than that which is imposed under the Package Travel, Package Tours, and Package Holidays Regulations. It is your responsibility to prove that we did not take reasonable care when making a claim against us.

5. Responsibilities Regarding Carriers and Hotels

Should any claim or part of a claim (including death or personal injury) relate to any transportation arrangements (air, sea, rail or land carriers) or accommodation at a hotel, our liability to pay is limited. For any claim or part of a claim that is under our responsibility, we will pay an amount limited to that which the carrier or hotel would pay under international convention or legislation (for example, the Montreal Convention for international air travel).

6. Concerning Local Tours/Events

We accept no responsibility for services not specified on our website or not included in our contract. For instance, any tours undertaken during your holiday or any services provided by your hotel or other suppliers. Booking local events (“Local Events”) through our concierge service during your holiday is not part of your holiday package, and these website conditions do not apply. The contracts relating to such events will be made with the suppliers and we will not be held responsible.

7. Services and Facilities

The services and facilities included in your holiday are considered to have been provided with due diligence and care if they comply with applicable local regulations, or are reasonable when compared to local standards.

16. Data Protection/Privacy

In order to process your reservation and fulfill your requests, we need to pass your personal data to our suppliers who carry out arrangements related to your trip. Additionally, as Eos Travel, we wish to retain information (including your email address) for our future marketing purposes (for example, to inform you about promotional/competition offers or to send our brochures). If you do not wish to receive such communications in the future, please let us know as soon as possible. For full details of our data protection and privacy policy, and how your personal information is used, please refer to our privacy policy.

17. Special Requests and Medical Issues

If you would like to make a special request, you must do so at the time of booking. We will attempt to relay reasonable requests to the relevant supplier, but we cannot guarantee that requests will be met. The inclusion of a special request in your confirmation invoice or other documents does not mean it will be fulfilled. Failure to meet any special request will only be considered a breach of contract if the request has been specifically confirmed. We wish to advise and assist you regarding your holiday choices. It is important to inform us of any disability and special requirements you have since some accommodations and resorts may lack basic facilities such as wheelchair ramps, elevators, etc. If we reasonably feel we cannot adequately accommodate the needs of the relevant individual, we will not confirm the reservation or we will cancel the reservation after being informed of the necessary information if all information has not been provided at the time of booking.

Website Conditions

The information and material contained on this website (“Website”) are prepared solely to provide information regarding EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ, its subsidiaries, and partners, and the services they offer. We try to ensure that the information on this website is accurate and up-to-date. However, you should always confirm this information with our representatives before processing.

1. Content and Subscriber Submissions

1.1 The content of the Website is for your personal and non-commercial use. All materials published on this Website (including but not limited to articles, features, photographs, graphics, illustrations, audio clips, and video clips, collectively referred to as “Content”) are protected by copyright, trademarks, or other intellectual property rights and are the property of EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ or the party identified as the Content provider.

1.2 This Website and its Contents are protected by copyright under Turkish and international copyright laws. You may not modify, publish, transmit, transfer, sell, reproduce (except as described in clause 1.3 of these Terms and Conditions), create new works, distribute, display, perform, or use in any other way any part of the Content of this Website (including software).

1.3 However, you may download or copy the Content and other downloadable items displayed on the Website subject to the following conditions:

1.3.1 Material may only be used for personal, non-commercial purposes. Any copying or storage of any Content for any purpose other than personal use is strictly prohibited without the written permission of EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ or the copyright holder of the Content;

1.3.2 All copies must retain the copyright and other intellectual property notices present in the original materials;

1.3.3 The products, technologies, or processes described on this Website may be subject to other intellectual property rights owned by EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ or other third parties. No license is granted concerning these intellectual property rights; and

1.3.4 The visuals, trademarks, and brands displayed on this Website are protected by copyright and other intellectual property laws and may not be reproduced or used without the written permission of the respective owner.

2. Access and Availability of Services and Links

This Website contains links to other related Worldwide Web Internet sites and resources, and sponsors of this Website. EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ is not responsible for the availability of these external resources or content, so you should direct any concerns regarding external links to the relevant site’s administrator or web manager.

3. Software Licenses

You have no rights concerning the software and related documents or any developed or modified versions thereof, which are provided to access this Website (“Access Software”). EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ prohibits you from sublicensing, assigning, or transferring any licenses for the provided software, and any such sublicense, assignment, or transfer will be void. You may only make one copy of this software for archival purposes. In any other way, you may not copy, distribute, modify, reverse engineer, or create derivative works of the Access Software.

4. Transportation Conditions

The transport of passengers, baggage, and cargo by air is subject to the terms and conditions and regulations of the relevant carrier.

5. Amendments to the Terms and Conditions

EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ may occasionally amend these Terms and Conditions, adding, modifying, or removing provisions, but if it does so, it will announce any changes on this Website.

6. Changes to the Website

EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ may change, suspend, or terminate any part of the Website, change the availability of any feature, information, database, or content, or restrict your access to some or all sections of the Website without notice or any liability.

7. No Warranties

This publication is provided without any guarantees (explicit or implicit) and without any kind of implied conditions; including but not limited to implied guarantees or conditions of satisfactory quality, fitness for a particular purpose, or non-infringement. All such implied conditions and warranties are hereby excluded.

8. Responsibility for Losses

By accessing this Website, you acknowledge that EOS TAŞIMACILIK TURİZM TİCARET LİMİTED ŞİRKETİ will not be liable for any direct, indirect, or consequential losses arising from the use of the information and materials on this Website or access to other internet materials from this Website.

9. No Offer of Sale

Nothing on this Website constitutes an offer to sell any securities and this site should not be relied upon as a source for any investment transaction.

10. Exclusions

The exclusions and limitations stated in these Terms and Conditions are only valid to the extent permitted by law.